Refund policy
Refund Policy
We have a 7-day refund policy, which means you have 7 days after receiving your item to request a return and refund.
To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Start a Return:
Email us at
onyourmarksexpress@gmail.com
Please note that returns will need to be sent at your own shipping cost to the following address:
On Your Marks Express
No. 2 Yam Link,
Teshie-Nungua Estates,
Accra, Ghana
NOTE: Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at onyourmarksexpress@gmail.com .
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (food, flowers, plants), custom products (special orders or personalized items), and personal care goods (beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at onyourmarksexpress@gmail.com .