FAQs

We typically process orders same day if placed before 10am, or next day if placed after. Delivery takes 1–3 working days in Greater Accra and 2–5 working days for other regions in Ghana.

No, we currently do not ship internationally. Plans are in place to support international shipping soon.

We accept returns within 7 days of purchase. Items must be unused and in original packaging with tags.

Contact our customer service via email: onyourmarksexpress@gmail.com with your order number to initiate a return.

We accept mobile money (MTN, Telecel & AT), payment on delivery, credit/debit cards, and other secure methods.

Contact us immediately. We'll try to assist as long as your order hasn’t been shipped yet.

Refer to the size and colour guide on each product page for accurate details.

Yes, all our products are 100% authentic and sourced directly from authorized suppliers.